ITSM, workflows and running ServiceNow
ServiceNow
ServiceNow's "Four Zeros," posted October 19, 2026, is not a product but a guide to ordering ITSM, ITOM, and CMDB. The four goals, the phases and gates, and open questions.
9 min
ServiceNowAI
ServiceNow AI Control Tower puts every AI in one inventory to approve, monitor, stop and track cost (GA May 2025). Five pillars, roles, licenses, Agent 365 and unknowns.
9 min
ServiceNowSecurity
ServiceNow closed its about $7.75 billion Armis deal in April 2026. How Armis finds devices agentlessly, why ServiceNow bought it, six Autonomous Security product lines, unknowns.
9 min
ServiceNowSecurity
ServiceNow AI Passport (announced October 15, 2026) gives each AI agent a signed credential checked at runtime. How it differs from AI Gateway, NVIDIA's role, and open questions.
7 min
ServiceNow
ServiceNow Impact app v12 shipped October 8, 2026, and Platform Health scores change on the next scan. How to compare old scores, where sources disagree, and other changes.
9 min
ServiceNow
How to upgrade to ServiceNow Brazil: upgrade paths from Australia, Zurich or Yokohama, the official 7 stages, testing, the 10-day rollback limit and year-end timing.
7 min
ServiceNow
Now Assist bills in assists, not tokens: 1 for a simple skill, 25 to 150 for agentic workflows. Where to check usage by skill, and settings that cap overuse.
9 min
ServiceNow
ServiceNow announced Flow, an AI service desk, on October 1, 2026: how it handles requests, how it differs from ITSM, pricing, and what readers in Japan should check.
7 min
ServiceNow
ServiceNow Brazil release dates: Early Availability from September 24, 2026, GA planned for November 2026. Key changes such as ServiceNow Otto, Lux and HR Service Delivery (HRSD).
12 min
